The work to improve and inform access to the public on Urgent Care in the sector is vital to ensuring that the A&E departments are able to deliver the best service to those in most need. Wandsworth, Sutton& Merton and Lambeth PCT’s and St George’s are working together on this programme.

Earlier this year, on May 28th 2008, some of you kindly attended and contributed to a Patient and Public Involvement workshop at St George’s Hospital to discuss aspects of the Urgent Care system such as:

• Urgent Care and local population issues
• Urgent Care – unblocking the system
• Urgent Care pathways and connections
• Urgent Care and the role of General Practice

We would greatly appreciate the opportunity to feedback our progress to you at a workshop at St George’s Hospital on Wednesday 21st January, from 10.00am – 12:40 pm

Dr Sian Job, a GP from Wandsworth will lead this workshop.

Using your comments, we have produced an Improvement Plan on how to improve the patient pathway and general experience of Urgent Care, from improving access within General Practice to developing publicity material informing everyone of Urgent Care services, through to enhancing the patient’s experience of A&E and the Walk-in-Centre.

We have also developed a range of publicity material designed to educate and inform the public on Urgent Care services that we would appreciate your comments on to make sure it will meet the needs of the diverse target groups

If you would like to attend please could you let us know by sending a confirmation email to: Wilfred.carneiro@stgeorges.nhs.uk

Wilfred Carneiro
Acting Equality and Human Rights Manager
Directorate of Operations and Performance
St. George’s Healthcare NHS Trust